Privacy Policy

Last Updated: 2025-04-09
Effective: 2025-04-09
Your proprietary business data — including but not limited to the information stored in your vector database — remains entirely yours. We will never resell, share, or use it for third-party AI training without your explicit consent. Instead, we may leverage anonymized, aggregated insights from your data to continuously improve and fine-tune our services — so you directly benefit from every enhancement.
  1. What This Covers
    1. This policy applies only to information we collect directly including:
      1. Account registration details
      2. Service usage metrics
      3. Technical support interactions
  2. Information We Collect
    1. Business Clients
      1. Company registration details
      2. Billing/payment information
      3. Technical integration data (APIs, logs, etc.)
    2. End Users
      1. Chat transcripts and query patterns
      2. Device/browser information
      3. Usage metrics (response times, error rates, etc.)
  3. How We Use Information
    1. Deliver and improve AI services
    2. Train machine learning models (anonymized data)
    3. Process payments and prevent fraud
    4. Comply with legal obligations
  4. Information Sharing
    1. We may share data with:
      1. Our service providers (hosting, payment processing, etc.)
      2. Our professional advisors (accountants, lawyers, etc.)
      3. Successors in business mergers/acquisitions
      4. Legal authorities when required
      5. Any third party with your consent
    2. Third parties are contractually bound to equivalent privacy standards.
  5. Client Recognition
    1. We may display client logos/branding in:
      1. Website case studies
      2. Marketing materials
      3. Social media posts
    2. To opt-out:
      1. Email request to help@nevolis.ai
      2. Allow 15 business days for removal
  6. Marketing Communications
    1. By using our services, you agree to receive:
      1. Service updates
      2. Promotional offers
      3. Product announcements
    2. Opt-out anytime via email footer links or help@nevolis.ai
  7. Your Rights
    1. Under PDPA 2010, you may:
      1. Access/correct personal data
      2. Withdraw consent (where applicable)
      3. Request data deletion (subject to legal holds)
    2. Submit requests to: legal@nevolis.ai
  8. Data Retention
    1. We retain information until deletion request.
    2. To request deletion:
      1. Email legal@nevolis.ai
      2. Allow 30 days for full processing
  9. Policy Changes
    1. We may update this policy.
    2. Continued use constitutes acceptance.
    3. Check the "Last Updated" date above.
  10. Contact Information
    1. Nevolis Technology
      No. 67, 1st Floor, Lot 14200, Section 65, KTLD 10A,
      Metrocity's Commercial Precinct, Jln. Matang,
      93050 Kuching, Sarawak, Malaysia
      Email: legal@nevolis.ai
      Phone: +60148789919